Leading the SurveyMonkey Rebrand — Jack Foster // WorkRamp

It's great to be a well-known brand, but it becomes a problem when what the brand is known for does not represent the present or future of the business. SurveyMonkey found itself in a position where customers didn't realize it offered more than a free survey tool. It also wanted to service enterprise clients. How does the brand make the switch? Listen to Jack Foster, Vice President of Marketing at WorkRamp, as she discusses lessons from leading the SurveyMonkey Rebrand.
About the speaker

Jack Foster

WorkRamp

 - WorkRamp

Jack Foster is Vice President of Marketing at WorkRamp

Learn More

Show Notes

  • 02:18
    How Jack Foster cut her teeth in the Tech Marketing Industry
    From organizing trade shows to leading marketing operations and demand generation across different companies.
  • 06:16
    The journey to CMO and lessons along the way
    Its all about relationship building and mentorships, your hiring skills, and being fortunate enough to work for companies at different stages to have different experiences.
  • 10:06
    What is it like to market for a company going into an IPO?
    A huge transition happens when you go from a private company to a public company. It is all about balancing short-term goals and long-term success and how you're making trade-offs.
  • 12:56
    Why SurveyMonkey had to rebrand going into the enterprise market
    The brand was getting in the way because it was associated with cheap surveys, so the choice was to rebrand to represent its entire service offering across customers.

Quotes

  • "Without a doubt, one of the biggest parts of my success has been both the people that I have worked for, the mentorship that I've been able to have, and the team that I've been able to work with." - Jack Foster

  • "A huge transition happens when you go from a private company to a public company. My biggest learning in going through the IPO was that business is a big balancing act of short-term goals and long-term success and how you're making trade-offs. You can't miss your number every quarter because you have to report that to the street. It matters that you are meeting your short-term objectives while investing in the long-term. " - Jack Foster

  • "The challenge for SurveyMonkey was that it was a well-known company, but for free. People didn't think about many enterprise benefits and products. I was running enterprise demand gen and focused on ensuring we were getting in front of enterprise buyers and influencing that part of the market." - Jack Foster

  • "SurveyMonkey was a well-known brand, and people loved the brand. People used us, but was it going to be the company's future and represent what we could do long term? From a brand perspective, SurveyMonkey at the time didn't represent what the entire company stood for and the value it provides to all customers." - Jack Foster

About the speaker

Jack Foster

WorkRamp

 - WorkRamp

Jack Foster is Vice President of Marketing at WorkRamp

Learn More

Up Next: