How H&M Revolutionized Recruitment Campaigns — Melatan Riden // Deutsch New York

Melatan Riden, EVP of Art & Design at Deutsch New York, explores an H&M recruitment campaign. Traditional recruitment campaigns tend to be mundane and pragmatic, but Deutsch sparked a revolution by centering H&M's campaign on its employees. The employees became H&M’s brand advocates, turning what was supposed to be a test campaign into an ongoing, ever-expanding global campaign. Today, Melatan discusses how H&M revolutionized recruitment campaigns.
About the speaker

Melatan Riden

Deutsch New York

 is a little camera shy

Melatan Riden is EVP of Art & Design at Deutsch New York

Show Notes

  • 01:42
    H&Ms recruitment campaign approach and strategy
    Deutschs approach to this campaign involved photography, fashion, and real stories from employees on why they like working at H&M. Rather than just listing benefits, they personalized by creating the campaign around the employees, making them advocates for the brand.
  • 04:49
    Common flaws in recruitment messaging
    Most recruitment messaging tends to be dry and overly functional, primarily funneled through separate career websites, limiting avenues for engagement beyond the conventional route.
  • 06:15
    Leveraging H&Ms packaging as media to reach potential employees
    H&M's recruitment campaign aimed to reach potential employees where they are by displaying employee pricing and discounts on packaging, hang tags, and receipts. They also promoted H&M in tattoo shops and conducted college tours to attract new hires.
  • 08:42
    H&Ms recruitment campaign success
    H&M's strategy successfully showcased career opportunities beyond retail and featured employees in photoshoots. This garnered an overwhelming number of job applications, turning what was supposed to be a test campaign into an ongoing global campaign.
  • 11:43
    The emergence of creative recruitment campaigns across brands
    Since H&Ms recruitment campaign, several other brands have followed suit. Rather than recruitment being standard for brands, its now being seen as a creative opportunity.

Quotes

  • "What made H&Ms recruitment campaign revolutionary is that it was personal. It was the experience of the people who work there advocating for why they work there." - Melatan Riden

  • "H&Ms recruitment campaign was supposed to be launched in three test markets. But it brought in hundreds of thousands of applications in the first week alone and broke their recruitment tool." - Melatan Riden

  • "H&Ms recruitment campaign was just supposed to be a test campaign. But now theyve trademarked Place of Possible, and it's an ongoing growing global campaign." - Melatan Riden

  • "At first, H&M struggled to attract applicants for what was considered 'just a retail job'. But with the recruitment campaign, they couldnt keep up with vetting the applications, proving the campaign's success." - Melatan Riden

  • "There are a couple of other brands that I'm seeing out there now that have recruitment campaigns that are strikingly similar to what was done at H&M. What used to be standard is now a creative opportunity." - Melatan Riden

About the speaker

Melatan Riden

Deutsch New York

 is a little camera shy

Melatan Riden is EVP of Art & Design at Deutsch New York

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